For one of our clients, we are looking for a: Customer Services Area ManagerDesired profile:- Degree in mechanical, electrical, or software engineering- Proven experience in customer service management, in an industrial or technical environment (customer-oriented projects)- Approach and excellent customer skills and analytical mind, with an ability to propose customized solutions- Autonomy, sense of and adaptability in a dynamic environment- Ability to collaborate with various stakeholders and work in cross-functional teams- Languages: French / English, other language = an advantage:- A motivating and stimulating position with opportunities for development- The opportunity to take on numerous challenges and contribute to the success of a company- Human-centered corporate culture- A good work-life balanceThe Regional Customer Service Manager is responsible for managing and developing clients within a defined region. As a true dedicated partner, they ensure an excellent customer experience throughout the lifecycle of the delivered solutions. The position involves regular exchanges with clients as well as close collaboration with internal teams (after-sales service, engineering, production...) in order to provide quick, personalized, and effective responses to client needs.Main responsibilities:- Build and maintain sustainable relationships, based on trust, with clients- Guarantee a high level of customer satisfaction through a regular and proactive presence- Maintain continuous contact with clients in order to understand and anticipate their needs and technical requirements- Coordinate client requests in collaboration with the relevant department teams- Propose solutions adapted to requests related to after-sales service- Develop customized offers in line with client requirements- Act as a central contact for all service requests in the area- Ensure effective communication between the different departments in order to provide quick and consistent responses- Actively contribute to the continuous improvement of the Customer Service department- Participate in internal processes to better meet market requirements- Collect client feedback and share opportunities with the relevant teams- Perform regular client visits (approximately 30% of the time)- Work autonomously, agilely, and in an organized manner jidaab3c1baen jit0418aen jpiy26aen