Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader.
Customer Services team leader
We are now looking for a skilled and motivated Customer Services Team Leader, to join our Services department. In this role, you will lead, guide and develop the services & support function team in its daily activities.
The team leader secures the speed and quality of customer support, secures that the team makes the needed service quotations and executes the received interventions according to agreed timetables. Line/Equipment training needs for internal and external people will be arranged through the Services team and a strong relationship between other departments is needed to maintain flawless co-operation and efficient teamwork.
Key Responsibilities
Secure the fastest response time and quality of customer services and support requests
Lead, develop and guide the organization to meet the set targets and goals
Active participation in developing the services and support processes within Maillefer Aftermarket
Efficient quoting of services and support when needed through the team as well as resource planning and follow-up of done interventions
Acting as back-up for other team members and help the team in daily tasks
Arrange training for the team to develop their skills towards the requirements in the field
Improvement of customer added value and continuous development of department by following up industrial trends for new business opportunities
Travel to customer sites globally for support (30 to 50 days a year)
What are our expectations?
Degree or equivalent education in Automation, Electrical Engineering, or related field
Excellent language skills in French and English, other languages are an asset
Knowledge in IFS or other ERP (SAP, other…) experience from CRM systems such as SalesForce a strong asset
Automation background to be able to support the customers
Strong leadership abilities and willing to develop and support people
Social, customer oriented team player
Capability to work independently, accurately with great attention to details, but also be able to integrate a team
Good organizational skills and systematic approach
We also appreciate
Knowledge of Extrusion or Process industry and its automation are an asset
What We Offer
Interesting international projects with modern industrial technology
A supportive and skilled engineering team
Competitive salary and travel compensation
Opportunities for professional growth and technical development
What disctincts us?
We commit to our employees - length of employment relationship on average more than 10 years
We have a strong on-site work community with a chance to hybrid work
People and Know how are our strongest values
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