Job Type: Full Time
Job Location: Fully Remote Hybrid Office
Language: English
What are you going to do?
We are looking to onboard a Technical Support Engineer who focuses on hardware and software setup and maintenance. As part of the Customer Umbrella Tier 1 support team, you will be expected to work 8-hour shifts in a 24/7 coverage team.
You will be troubleshooting, diagnosing, and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, and a variety of end-user applications and integrations.
Main Responsibilities
1. Software installation and setup, installing and maintaining MacOS, Windows, and Linux desktops and notebooks, troubleshooting, and solving end-user IT problems.
2. Administration and monitoring of Active Directory users, groups, and shared mailboxes.
3. Microsoft O365 Administration.
4. Troubleshooting VPN and email client issues.
5. Installation, configuration, and support of end-user application software.
6. Printers support, troubleshooting, and management.
What do we expect?
1. 1+ years experience with Microsoft O365 administration, Microsoft Active Directory.
2. Experience maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.
3. Experience with cloud-based endpoint management solutions (like Microsoft InTune).
4. Experience working with printers.
5. Experience with Citrix.
6. Basic knowledge of Networking (like VPN installation/configurations and troubleshooting).
7. It will be considered a plus if you have experience with security tools.
8. Strong Proficiency in working with ticketing systems and knowledge bases.
9. Experience supporting web and cloud-based applications.
10. Self-starter with a proactive attitude.
11. Team player.
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