We are seeking a seasoned IT Support Engineer to lead our day-to-day operations, ensuring seamless delivery of services and infrastructure. The ideal candidate will have expertise in end-user support, Microsoft 365 services, and security.
Responsibilities:
Key Performance Indicators:
* Provide advanced Level 1 and 2 support for hardware, software, and mobile devices
* Manage device lifecycle, imaging, and deployment processes
* Oversee Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint
* Evaluate and maintain device compliance, patching, and security via Microsoft Endpoint Manager
* Automate user lifecycle and improve support processes for onboarding/offboarding
Server & Infrastructure Management:
* Active Directory, Group Policy, DNS, DHCP
* Perform server patching, monitoring, and backup operations
* Support virtualization platforms and basic storage/network integrations as needed
* Troubleshoot and resolve server-side issues and performance bottlenecks
Networking & Security:
* Configure and support network equipment, including managed switches, VLANs, and basic routing
* Maintain and support perimeter security using Sophos XG/UTM firewalls (policies, VPNs, remote access)
* Monitor and respond to security alerts and incidents, supporting endpoint protection policies
* Contribute to internal security awareness and proactive vulnerability management
Operations & Continuous Improvement:
* Maintain documentation, runbooks, and knowledge base articles
* Contribute to IT projects, including migrations, upgrades, and rollouts
* Proactively identify recurring issues and propose scalable solutions