Position Overview
The Airfreight Operator plays a critical role in coordinating and managing all aspects of airfreight shipments, ensuring timely and efficient movement of goods.
Main Responsibilities
* Coordinate and manage airfreight shipments from origin to destination.
* Prepare and process necessary documentation for airfreight shipments, including airway bills, shipping manifests, and customs declarations.
* Communicate with clients to understand their shipping needs and provide updates on shipment status.
* Liaise with airlines, freight forwarders, and other logistics providers to ensure timely and efficient movement of goods.
* Monitor and track shipments, addressing any issues or delays promptly.
* Maintain accurate records of shipments, costs, and other relevant data.
* Provide excellent customer service, addressing any inquiries or concerns from clients.
* Work closely with other departments to ensure seamless coordination of logistics activities.
* Assist in resolving any discrepancies or issues related to airfreight operations.
Requirements
* Freight forwarding degree
* English and German fluency (spoken and written)
* High customer orientation
* Flexibility