Overview To strengthen our Digital Transformation & Process Excellence team, we are looking for a Digital Transformation Manager with solid BPM skills and growing Product Ownership capabilities. Your mission: analyse, document, and optimise business processes end-to-end — lead the implementation of key 3rd-party systems — and own the product development of our in-house applications together with Engineering and the CTO.
This is a role for someone with experience in BPM and project delivery who is eager to grow into a leadership position — with a clear path towards Head of Digital Transformation & Process Excellence. You’ll learn from our Chief Information Officer and work in close collaboration with an experienced IT team as well as with the senior management of the copmany.
Start: immediately or by arrangement
Link to external Job-Profile
| About Us |
We’re a fast-growing scale-up that has been reshaping Swiss e-commerce for the past five years. Our focus is on community building, smart digital marketing, and targeted sales campaigns.
With Brands for Employees, we offer the leading employee benefits platform. With Brands for Students – Switzerland’s largest student platform – we reach over 200,000 students weekly. Together with Twint we run a large part of the so-called Superdeals and recently we have partnered up with the largest insurance of the country to offer myAXA Deals.
With a team of 80 employees we generate mid-double-digit million CHF revenue and have grown by an average of 70% annually. We were awarded the SEF.Growth High Potential Label by the Swiss Economic Forum.
| Your Mission | As a Digital Transformation Manager in our Digital Transformation & Process Excellence team, you sit at the intersection of business, processes, and technology. You analyse how we work today, design how we should work tomorrow, and drive the execution — whether that means optimising a core business process, implementing a major 3rd-party system, or leading the development of an in-house application.
You ensure that processes, systems, and data flows work seamlessly together. You take on Product Ownership of internal tools and applications, ensuring their roadmaps support efficient operations and business growth.
You work in an agile environment (Scrum/SAFe-inspired) and collaborate closely with our CIO, CTO, UX/UI Designer, and the wider IT team. Your work directly influences how our company scales — and you\'ll grow with it!
| Your Responsibilities | IT Stack Strategy & Solution Architecture
Define and continuously evolve our application landscape together with the CIO and CTO (build vs. buy vs. integrate)
Translate business processes and requirements into clear system capabilities and architectural decisions
Ensure cross-system alignment around data ownership, master data flows, integrations, and system lifecycles
Prepare structured decision proposals for C-level stakeholders, including options, trade-offs, risks, and total cost of ownership
Process Analysis, Design & Optimisation
Analyse, map, and document business processes end-to-end across departments
Structure and model workflows using BPM best practices (e.g. BPMN, SIPOC, RACI, Value Streams)
Identify bottlenecks, inefficiencies, risks, and automation opportunities
Redesign processes to improve efficiency, scalability, compliance, and data quality
Align process changes with business goals, system capabilities, and organisational constraints
Ensure harmonisation of cross-departmental workflows (e.g. Business Performance → Business Operations → Logistics → Customer Care → Finance)
Collaborate closely with teams to validate, challenge, and implement improved workflows
Support adoption in daily operations and ensure processes work in practice — not only on paper
Leverage deep technological understanding to identify process improvements others might miss
3rd-Party System Implementation & Project Leadership
Lead end-to-end projects for implementing major 3rd-party applications (e.g. Supply Chain Management, Accounting, ERP modules)
Own the discovery, vendor evaluation support, requirements definition, and rollout planning
Translate business needs into clear project plans, milestones, and deliverables
Ensure alignment with C-Level, stakeholders, and operational teams
Manage risks, dependencies, timelines, and stakeholder expectations
Coordinate with internal teams and external vendors throughout the implementation
Product Ownership, Discovery & Delivery
Act as the operational support between Product Management (CIO) and the development team, ensuring business intent, priorities, and constraints are clearly translated into actionable delivery
Own and lead an in-house product team (Backend, Frontend, QA) delivering business-critical applications
Collect, structure, and prioritise business requirements across departments
Translate processes and needs into epics, user stories, and clear acceptance criteria
Maintain and prioritise the product backlog aligned with business and process improvements
Validate technical feasibility and solution approaches together with Engineering and the CTO
Work in an agile environment, including sprint planning, refinements, reviews, and delivery (Scrum / SAFe-inspired)
Growth & Ownership
Take ownership of digital transformation initiatives and product delivery — and grow with each challenge
Build expertise and credibility across BPM, project portfolio management, and Product Ownership
Grow into the Head of Digital Transformation & Process Excellence role — shaping the function, the team, and the roadmap
Learn from our CIO and collaborate closely with the CTO and the wider IT team
Contribute to defining BPM standards, methodologies, and frameworks for the company
| Your Profile | Experience in Business Process Management, Business Analysis, or Process Consulting — you don\'t need to know everything, but you bring a solid foundation
Experience in digital project management in cross-functional environments
Familiarity with BPM best practices (BPMN, SIPOC, Value Stream Mapping, RACI, etc.)
Strong analytical mindset — you can understand complex systems and break them down
Deep technological understanding that allows you to confidently collaborate with Engineering & the CTO & CIO and identify tech-driven process improvements
Experience with or strong interest in Product Ownership and backlog management
Basic+ Understanding of agile methodologies (Scrum, SAFe, or similar frameworks)
Strong stakeholder communication skills — you can talk to the C-Level and the development team equally well
Experience working with tools like ClickUp, Figma, and Google Workspace
Hands-on mentality with a structured, pragmatic working style
Strong growth mindset — you are eager to learn, take on responsibility, and grow into the Head of Digital Transformation & Process Excellence role
Fluent in German and English
The Team Around You You join the Digital Transformation & Process Excellence team, reporting directly to the CIO your primary product partner, jointly shaping tactics, priorities, and execution.
You learn from and collaborate closely with an experienced IT leadership team:
CTO — your partner for technical direction and architecture decisions
UX/UI Designer — your collaborator on user experience and product design
Technology Officer — supporting infrastructure and system landscape topics
Product Office — aligning on product strategy and cross-team priorities
Helpdesk — your connection to day-to-day operational feedback
On the delivery side, you work with:
Frontend & Backend Developers
Process & Operations teams
Stakeholders across Sales, Marketing, Customer Care, Finance, and Operations
Your work impacts operational efficiency and product quality across the entire company.
| What we offer | Three-pillar role: BPM excellence, 3rd-party implementations, and in-house product ownership — all in one position
Clear career path: Grow into the role of a Head of Digital Transformation & Process Excellence — learning from our CIO and collaborating with the companies senior management
High impact: Your work directly influences how the company scales and operates
Agile environment: Work in a Scrum/SAFe-inspired setup with short cycles and visible results
Cross-functional collaboration: Work across teams, systems, and business domains
Own a product team: Lead developers, QA, and designers to build in-house applications
Strategic influence: Help define BPM standards and shape how the organisation works
Dynamic environment: Short decision cycles in a fast-growing scale-up
Attractive compensation: Competitive package that reflects your impact and growth potential
Strong culture: We listen, learn, and act on good ideas
Exclusive perks: Benefit from our Brands for Employees platform
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