Cluster Director Sales & MarketingApplication Deadline: 31 August 2025Department: Sales & MarketingEmployment Type: Permanent - Full TimeLocation: Switzerland - EngelbergReporting To: General ManagerDescriptionResponsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.Key ResponsibilitiesManagement of the Sales & Marketing TeamAttend internal Meetings and Conference Calls, and Client Appointments and Client EventsResponsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.Responsible for prospecting new accounts.Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.Conduct site inspections.Adhere to the Corporate SOP’s.Follow-up of tentative bookings in the assigned markets.Detailed knowledge of competitor set.Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.Responsible for timely contracting from the client base responsible for.SMART contracting to ensure optimum yielding during annual rate negotiations.Attend trade shows, sales blitz, workshops, etc. in the assigned markets.Defining an annual sales action plan and execute set actions accordingly.Preparation of the annual budget by providing statistics and forecasts of account productions.Execute sales actions within set cost budget structure.Cross Sell other Kempinski Hotels.Aim to achieve the Company Sales Vision.Document all sales actions in SFA (S&C).Update OPERA contact database always.Understand, and follow the Company Sales Vision.Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.Ensure that all potential and real hazards are reported and rectified immediately.Skills, Knowledge and ExpertiseEXPERIENCE: Multiple years experience in a similar position, preferably in a 5 star luxury hotel.LANGUAGE: Ability to work and communicate in a multinational environment:English – excellent oral and written skillsAdditional language - beneficialCOMPETENCIES: To fill this position the candidate must have:Planning/organisationAdaptabilityFlexibilityInitiativeNegotiation skillsSelling skillsInnovative ideasTECHNICAL COMPETENCIES:Computer literacy adapted to the field of Sales:Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)Micros Fidelio Opera and Sales & CateringINDIVIDUAL CHARACTERISTICS:To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People OrientedPassionate for European luxuryEntrepreneurialStraightforwardInterest to develop in the Sales department, communication, attention to detailsOrganisational skillsProblem solving & decision makingBenefitsLiving and working in the heart of alpine Central SwitzerlandDiverse creative opportunitiesPleasant working atmosphere in a young and dynamic teamInternational career prospects and development opportunitiesOutstanding employee benefits in all Kempinski Hotels, among othersExtensive range of meals in our staff restaurantFree WLAN and parking spaces
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