Be your best with BechtleICT Service Manager (f/m/d)Be your best with BechtleWith more than employees, we are one of the most successful companies and market leaders in our field of direct sales of IT products and a range of services offered by the various service companies makes us a strong and future-oriented partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to our customers.ICT Service Manager (f/m/d)On behalf of our client based in Fribourg, we are looking for an ICT Service Manager (f/m/d) responsible for ensuring the proper functioning, quality, and continuous improvement of IT services in the operational phase.Mission- Guarantee the quality, availability, and performance of IT services- Ensure monitoring and compliance with SLAs, OLAs, and KPIs- Coordinate the activities of contributing teams within the framework of support and projects without direct hierarchical management- Manage incident, problem, and change management in an ITSM environment- Contribute to the continuous improvement of service management processes and tools, notably via Jira, ITIL, Kanban, and Agile methodsYour profile- Confirmed experience of 5+ years in the management or delivery of IT services in a BUILD/RUN environment- Good command of ITSM tools and the ITIL framework- Experience in monitoring incidents, problems, changes, SLAs, and service levels- Good command of Jira and ease in a work environment structured in Kanban and Agile- Excellent command of French and a professional level (B2) in German- Sense of service, rigor, ability to synthesize, and good analytical levelOur proposal- Advantageous working conditions: 6 weeks of vacation per year and a pension plan- Development and enhancement of potential: wide range of professional and personal training offered by the Bechtle Academy- Diversity: interesting and changing tasks in a future-oriented sectorBechtle Switzerland AGBechtle Switzerland AG has certified skills in the following areas: IT Infrastructure, Modern Workplace, Managed Services, Software Licensing, Analytics, Printing Solutions, and E-Commerce. Thanks to these skills and solid and lasting partnerships with the main market players, we offer a perfectly coherent range of products and services to cover all our customers' needs. Our proximity, our global vision of infrastructure, and project management make us a key player in the market. Our motivated employees are our best assets to ensure speed, flexibility, and expertise. jid85881e1aen jit0623aen jpiy26aen