Your main tasksManage company-wide IT Support requestsAnalyze and resolve all manner of technical issues that ariseEffectively leverage the company’s ticketing system to efficiently track and resolve support requestsContinuous monitoring and maintenance of the company’s IT infrastructureManage and monitor back-up systems as neededResponsible for procurement, installation, configuration and maintenance of hardware, software and mobile devicesSupport the implementation of new systems and technologiesCollaborate on other IT projects as neededYour profileExperience as IT service desk specialist or IT sector training / certifications necessaryKnowledge of Windows ecosystem, including server, client administration and hardwareExcellent knowledge of cloud-based Office 365 products, including SharePoint and Microsoft TeamsTech-Savvy, able to handle complex technical systems and come up with creative solutions to issues that ariseCustomer centric attitude, with excellent communication skills and ability to successfully engage with stakeholders at all levelsFluent German and English mandatorySebastian Pal is looking forward to receiving your application documents via job portal (CV, diploma, reference letters; no motivational letter necessary).Full discretion is guaranteed and we will gladly answer any additional questions. j4id9899032a j4it1042a j4iy25a