The Offer
* Medical Allowance
* Internet Allowance
* Birthday Gift
* Anniversary Gift
* Incentives
* Various Leave Benefits (Vacation, Sick, Maternity, Bereavement, and Paternity Leave)
* Yearly Bonus
* Permanent Work-From-Home Setup
The Job
* Handle inbound and outbound phone calls professionally.
* Respond promptly and accurately to customer inquiries and complaints, ensuring customer satisfaction within the given time frame.
* Research and utilize available resources to provide accurate, valid, and complete information using the appropriate tools/methods.
* Resolve tickets related to technical requests and troubleshoot issues to maintain productivity and efficiency.
Tools to be Used:
* Dialpad
* MantisHub
* Zendesk
* RingCentral
The Profile
* Must speak German and English
* Open to applicants with or without experience (experience in an eCommerce account is a plus).
* Strong problem-solving and troubleshooting skills.
* Must have a complete work-from-home setup.
* A stable internet connection with at least 20 Mbps speed.
* Patient, detail-oriented, and responsible in handling customer interactions.
* Excellent phone communication, active listening, and interpersonal skills.
* Ability to adapt to different customer personalities and situations.
* Strong communication and presentation skills.
* Ability to multitask, prioritize tasks, and manage time effectively.
The Employer
Our client provides multilingual after-sales support, product repair, spare parts warehousing, and service management tools for cross-border e-commerce sellers.