Job SummaryWe Work Hard so Others Can Live More.The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you a passionate, positive and detail-oriented person that can talk to anyone and would enjoy assisting in leading a team that provides a world-class fitness experience – then you're probably the right person for our Orangetheory Fitness studios!Essential Duties and ResponsibilitiesOversee the hiring, onboarding, and scheduling process of new hires.Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.Manage and oversee sales staff workflow throughout the day.Drive in‑studio contests based on goals – create incentive programs and drive results with sales staff.Ensure that all front desk processes are followed including but not limited to: proper member check‑in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.Provide and maintain the highest level of customer service across all team members and interactions.Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, including restroom checks, equipment cleaning and sanitation, mopping floors, wiping down surfaces, sanitizing surfaces, etc.Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (pre‑sale events, studio events, outreach).Develop a high‑energy culture through contests and incentive‑based motivation.Model all studio activities through self‑involvement (leading by example) and ensure OTF branding through consistency and continuity in all actions.Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.Job QualificationsHigh school diploma or equivalent.Minimum of 2 years experience in a Manager or Assistant Manager role.Previous sales leadership and customer service experience.Experience working in a quota‑bearing structure preferred.Proficient in Microsoft Office.CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up‑to‑date certification must be maintained throughout the duration of employment.Benefits & PerksCompetitive pay PLUS bonus potential!Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long‑term career opportunities.WORKOUT FOR FREE!Casual/Fitness Dress‑codeFlexible schedule401K PlanDental and vision insurance plansOther benefits to include supplemental insurance plans such as hospital, indemnity, and critical illnessPotential for PTO benefits and medical insurance after initial measurement periodStudio LocationTBD after successful completion of training, depending on business needs.Job TypeFull TimeDiversity Commitment StatementThe presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance.DisclaimersThis employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.Afterburn participates in the federal government's E-Verify ProgramAfterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.Afterburn is an Employment-at-Will EmployerEEO StatementEEO is the LawEEO is the Law supplement
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