Job description
*JOB PURPOSE**
As Client Advisor, you guarantee an extraordinary and memorable luxury client experience, placing the Clients above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world our Brands.
You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the client needs both in store and on ecommerce channel.
*RESPONSIBILITIES** Act as a true Brand Ambassador, leveraging the human touch to create a welcoming and inspiring environment that drives client engagement and brings the Brand’s values to life; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure consistent exceptional experience and contribute to a positive working environment, embracing Diversity and Inclusion values. Embrace leadership behaviors demonstrating a positive attitude and ability to work in team, showing adaptability to the needs of the business. Place the Clients at the center, creating a welcoming environment and striving to meet their needs and requests, providing them with an excellence service in accordance to the “client journey ceremony”; Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and client service; Demonstrate an excellent knowledge of the products as well as our brands, culture and DNA; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises; Take ownership of resolving Client complaints liaising with the line manager