SinceMONTBLANCrevolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Your Mission
You
* are passionate, dynamic, flexible and reliable
* like the luxury environment and understand luxury clients’ needs
* are willing to build your network and build relationships with your clients
* love to work in a team
* are sensitive to craftsmanship and high-end products
Then here is the perfect opportunity for you to join our Team asSales Associate at 60% for a 6-months fixed term contract starting in January 2026 within our Montblanc Boutique in Lugano.
The Sales Associate is responsible for:
* The achievement of sales targets, monitoring individual/boutique sales goals and identifying opportunities to gain new clients and increase sales
* Impeccable product know-how and ability to engage clients with appropriate products / collections
* Exemplary Customer Service as well as the management of the ASS inventory
* The handling of (VIP)-customers, the development of long-term client relationships and the conversion of prospect clients into buying clients
* Providing all necessary information for the customer database as per the CRM standards and contributing to the quality of the database while reviewing, updating and cleaning the data
* Correct visibility inside and outside the boutique
The Sales Associate also ensures:
* Adhesion to Boutique security and loss prevention procedures
* Regular inventory controls and random stock checks
* Goods-in receipt and stocking and transfers of goods
* Expertise in a selected product category; regular sharing of knowledge with team members
Your precious skills we are looking for:
* 5+ years experience in retail business environment or luxury brand business
* Retail or hospitality background with an affinity for luxury
* Passion for the Maison, its history and culture
* Strong interpersonal and sales skills
* Excellent selling skills
* Exemplary team working spirit
* In-depth knowledge about the product portfolio
* Solid competence with till systems (SAP,GK), Sales Force and Microsoft Office
* Fluent in Italian, English and another language is an asset
Still wondering why you should join us?
* Integrating, developing and supporting our People is essential to us
* Potential future growth opportunities within Montblanc & the Richemont group
* You will get to discover our brand-new boutique!
* You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise
* No day will be like another!
* Your daily activities will be interesting, challenging and diverse
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