We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!
Responsibilities
* Technology Management Strategy: Develop and execute an IT roadmap that aligns with KeyOpp’s business objectives.
* System Integration Automation: Utilize APIs, Zapier, Make.com, and Airtable to connect and automate processes across CRM, project management, property management, and financial systems.
* Real-Time KPI Development: Create dashboards and reporting tools that provide live insights into key business metrics.
* Process Optimization: Identify inefficiencies and implement automation to reduce manual work and improve data accuracy.
* Data Management Security: Ensure data integrity, compliance, and security across all systems.
* Software Administration: Act as the administrator for our core platforms, ensuring proper setup, configuration, and user support.
* Collaboration Support: Work cross-functionally with leadership, operations, and finance teams to optimize workflows and ensure seamless adoption of new technology.
* Troubleshooting Technical Support: Provide technical support and training to team members as needed.
* Vendor Management: Evaluate and manage third-party technology vendors and service providers.
* Protect our business from cybersecurity threats by running regular security checks.
* Handle the provisioning and de-provisioning of user accounts, company email, and security access as needed for onboarding or off-boarding of employees.
* Help our staff solve technology-related problems so they can work efficiently.
* Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently.
* Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems.
* Provide new employees with user accounts, company email, and security access so they complete their assigned tasks.
* Run security checks on all of our systems to ensure we are protected from cybersecurity threats.
* Back up all computers to make sure our files are saved in case the system crashes.
Qualifications
* Bachelor's degree in Information Systems, Computer Science, Business Technology, or related field preferred (or equivalent experience).
* Experience with API integrations and automation tools (Zapier, Make.com, Airtable).
* Proficiency in cloud-based business applications (Follow Up Boss, Monday.com, Buildium, QuickBooks Online, Slack, Zoom).
* Strong knowledge of data analytics and visualization tools.
* Experience in workflow automation and business process improvement.
* Prior experience in real estate, property management, or financial technology is a plus.
* Analytical mindset with a track record of identifying and implementing technical solutions to business challenges.
* Ability to manage multiple projects, prioritize tasks, and meet deadlines.
* Strong interpersonal skills to work across departments and translate technical concepts for non-technical users.
* Great customer service skills and passionate about helping our business succeed.
* Strong understanding of Relationship Database Management Systems and proficiency with SQL and data architecture.
* Able to create databases and utilize Excel spreadsheets at an advanced level.
* High school diploma required, associate's degree in computer science or information technology preferred.
* At least two years experience in a professional IT work environment.
* Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment.
Compensation
$6 - $8 hourly
We are a top Property Management & Real Estate company in San Francisco, California expanding into multiple areas of Real Estate. You will have the opportunity to learn about a wide range of service offerings and internal systems. Friendly, outgoing personalities are a must, and we want to work with professionals like us who enjoy a fast-paced, challenging, and rewarding work environment. Incredible growth opportunities and upside potential await you.
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