Switzerland
Senior Donor Relationship Officer
Organization
Medair
Posted 3 Jul 2025 Closing date 31 Jul 2025
Starting Date / Initial Contract Details 09/2025. 80%-100%
Role Summary
In collaboration with the Engagement team, maintain, sustain and develop Medair’s donor relationships with Swiss and global mass and middle donors, being “the voice of the donor” providing optimaland timely donor customer care service (including “thank you management”), thus helping increase credibility and loyalty.
Project Overview
The Donor Relations team,within the Engagement Department is responsible for building and developing relationships with donors and prospects, using a structured and donor-centricapproach to increase support, funds and Medair’s visibility.
W orkplace & Conditions Global SupportOffice (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.
Responsibilities
Donor relationship management - Manage and grow a portfolio of middle donors by understanding their needs, identifying opportunities, and representing their voice within the engagement team
Donor engagement stewardship – Ensure tailored communication, including thank-youmessages, to build lasting donor satisfaction and loyalty
Donor acquisition – Leverage networks and actively research networking opportunities to present Medair and acquire new donors; develop journey to convert prospects and leads to acquisitions
Donor records management - Maintain the CRM system with qualitative and accurate data through regular updates of contact details and communication preferences
Event management – Assist in planning, organizing and implementing donor events
Qualifications, Experience & Technical Competencies
Degree level in Marketing, Sales, Account Management or Communication
Strong working knowledge of written and spoken French, English and/or German
Demonstrable professional success in the areas of fundraising, marketing, sales or customer service
Experience in CRM /sales management software,preferably Salesforce, and advanced user in MSOffice
Work experience in NGO sector or in private or public sector
Behavioural Skills
Strong networking and relationship-building skills through effective inspiring communication
Consistent service-driven approach focused on meeting donors’ needs through active listening
Deep understanding of global humanitarian contexts with analytical and strategic mind
Efficient management of multiple priorities withattention to detail and a result-oriented mindset
Self-driven and proactive, collaborative and flexible, taking ownership and contributing to team success
Team Spiritual Life
Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.
How to apply
Senior Donor Relationship Officer-Switzerland - Apply now
Before you apply
Please Ensure You Are Fully Aware Of The
Medair organisational values.
Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with,Medair’s accountability policies and best practices.
Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).
Application Process
To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.
Job details
Country
Switzerland
City Ecublens Source
Medair
Type
Job
Career category
Donor Relations/Grants Management
Years of experience
3-4 years
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