Join our team to ensure smooth order processing and timely delivery! Enjoy a dynamic work environment with great benefits.
Responsibilities
* Manage customer orders for Switzerland and exports, ensuring compliance.
* Coordinate delivery schedules and monitor customer orders effectively.
* Handle shipping logistics, including air freight and trucking.
* Organization of delivery and management of worldwide transports (air freight, truck).
* Preparation of export customs declaration and monitoring of eVV export.
* Administrative handling of repair orders including preparation of cost estimates and return shipment.
* Preparation of offers and down payment invoices.
* Organization of shipping demo material with Carnet ATA.
* Checking sanction recipients.
* Obtaining and managing customer forecasts.
* Handling complaints and claims.
* Monitoring advance payments and credit limits.
* General correspondence with customers regarding price inquiries, articles, data sheets, etc.
* Preparation of certificates for tender documents and insurance certificates.
* Freight inquiries and clarifications with forwarding agents.
Requirements
* Commercial training with order processing or foreign trade certification.
* Experience in export order processing is a must.
* Fluent in German and English; excellent MS Office skills.
What sets you apart
* Commercial training is an advantage with further training as an order processing clerk or foreign trade specialist.
* Experience in order processing in export.
* Very good German and English skills.
* Independent, customer- and service-oriented working style.
* Very good MS Office skills.
What to expect from us
* An open "du" culture and a family-like atmosphere.
* Comprehensive onboarding as well as an individually designed introduction program with insights into various departments.
* Meaningful work that improves the lives of others.
* At least 5 weeks of vacation plus compensatory days.
* Flexible working hours and the possibility to work partly comfortably from home.
* Support for professional development through targeted training and further education.
* Coverage of daily sickness allowance premium.
* Free parking spaces as well as charging options for electric vehicles.
* Free coffee, tea, and fresh fruit as well as 15 minutes paid break.
Ready to change the world of eyesight? Then we look forward to receiving your complete application documents.
For questions, Fabio is happy to assist you. Direct applications are preferred.
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