Join to apply for the Front Office Supervisor (M/F/NB) role at MAMA SHELTER
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Join to apply for the Front Office Supervisor (M/F/NB) role at MAMA SHELTER
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, born from a blend of influences, freedoms, sensations, and emotions. Each Mama tells the story of its city, blending all influences. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a vibe: true urban refuges, aesthetically pleasing, modern, welcoming, and sexy. Our mission is to bring little moments of happiness to people. We support career growth through internal development and international mobility, regardless of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands, in partnership with Accor since 2021.
Our commitment to diversity and inclusion: Mama is an inclusive company, and we aim to recruit and promote diverse talent. Our advertisements are gender-neutral; masculine terms are used to simplify the text.
Job Description
Would you like to participate in the opening of our new Mama Shelter in Zürich?
THE MISSION: Our customers and Front Office team are in good hands with you. You can communicate in English or German, and possibly other languages. You ensure that each welcome and interaction is personalized and warm, maintaining this throughout the day.
You will coach and supervise the team, oversee shift operations through effective task distribution, control cash registers, verify accounts, address customer requests and complaints, and promote Mama services, including shop sales, restaurant, and events. You will coordinate with the Front Office Manager and their assistant, reporting and communicating all shift information. Ensuring a perfect customer experience is your guarantee.
Qualifications
MADE FOR YOU? ONLY IF…
* Detail-oriented, anticipating needs to ensure nothing is missed.
* Diplomatic, able to connect your superior and your team.
* Skilled in upselling without overdoing it.
* Respectful of confidentiality: what happens at Mama stays at Mama.
* Team spirit, like the “Gladiators in suits” with Olivia Pope.
* Capable of optimizing sales and occupancy — 100% objective!
* You’ve successfully integrated new team members at the start of a project or school year.
* Enjoy transmitting knowledge and developing team members into Jedi.
Additional Qualities
* Appreciate films like The Shining, not just as horror but as a hotel story.
* Natural and effective leadership; reliable when Mama isn’t around.
* Experience with PMS systems like Protel or Opera.
* Can be tattooed like Michael Scofield without scaring away guests.
Additional Information
We follow a simple process:
1. Phone interview with HR if your application matches our rhythm.
2. If successful, an in-person interview at Mama. Be ready!
3. You will receive a response regardless of the outcome.
Required application fields include first name, last name, email, phone, resume (PDF, DOC, DOCX, max 2MB), and answers to mandatory questions. By submitting, you consent to data collection per Ennismore’s privacy policy.
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