Gelato is an all-in-one Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Celestia, and more, at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero, and many more. This facilitates launching a production-ready Web3 development environment from the Genesis block.
Position Summary:
We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations.
Key Responsibilities:
1. Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
2. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
3. Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
4. Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
5. Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
6. Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
7. Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
Minimum Requirements:
* At least 3 years of experience in key account management or a related role in Web3.
* Understanding of Web3 infrastructure, especially pertaining to the RaaS business.
* Strong commercial know-how and the ability to discuss Web3-specific infrastructure services like Bridging, RPCs, indexers, or oracles.
* In-depth understanding of Rollups.
* Experience with CRM software like HubSpot.
* Excellent communication and interpersonal skills.
* Problem-solving mindset with a focus on customer satisfaction.
* Bonus: Coding experience.
Additional Information:
* Small, fully remote team with an office in Zug, Switzerland.
* Build the next generation of decentralized tech and become the infrastructure of the most promising dApps on Ethereum and Celestia.
* Generous token vestings paid in the network’s native $GEL token.
* Backed by world-class investors including DragonFly Capital, ParaFi, IDEO, Galaxy Digital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures).
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