The Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.
Sales Management - Boost Sales
* Sales & Performance: Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.
* Customer-Centric Excellence: Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.
* Customer Interaction: Interacts with customers to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
Setting the scene for the brand
* Brand knowledge: Has a good understanding of the brand, its values, and how it influences customer experience.
* Product Presentation: Always maintains an orderly and welcoming sales floor. Supports with visual merchandising implementation and constantly makes sure it remains visually appealing.
Leading & organising the Store
* Operational excellence: Assists with inventory management, including receiving and checking in new stock. Assists with repairs, change of straps and batteries. Handling of cash register and settlements.
* Tech Savvy & System Proficiency: Good understanding of the store systems to handle transactions, inventory and store daily business.
* Time management & Prioritization: Efficiently balances time between customer service with operational duties.
Profile
We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy. As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores. Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
Professional requirements
* Qualifications
o Education: High school diploma or equivalent; college degree preferred.
o Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.
* Skills (mandatory)
o Clear communication with the customer, team, and hierarchical line.
o Good interpersonal skills.
o Strong sales and negotiations skills.
o Ability to understand and present technical details.
o Proficient in using the POS (Points of Sales) systems and handling transactions.
* Personal Attributes
o High level of energy and enthusiasm.
o Positive, innovative, and motivated by a continuous improvement mindset.
o Professional appearance and demeanour.
o Ability to work flexible hours, including weekends and holidays.
Benefits - What is in for you
* Working within an international, diverse, and dynamic team.
* Be at the forefront of innovation within the watch industry.
* Personnel discount on a large selection of Swatch Group products (40%).
* Good performance paired with continued business needs translate into an open-end contract.
* Development and training opportunities.
* Contribution to health insurance costs.
Languages
* Excellent knowledge of German.
* Excellent knowledge of English.
* Any other language is an asset.
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