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Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.Google does not associate IP addresses with any other data held by Google..Lang: This cookie is used to remember a user's language setting and to display the AWLI Button in the appropriate language. The cookie expires at the end of the session.Bcookie: This cookie to uniquely identify devices accessing LinkedIn to detect fraud and abuse on the platform. The cookie expires after two years. Lidc: This cookie is used to optimize data center selection and expires after 24 hours.Gategourmet is a leading global provider of a full range of catering services for primarily the airline industry. The focus is on culinary and operational excellence – and consistently providing the highest quality products and services tailored to strengthen the brand of our customers. Working with our customers and business partners, we create innovative offerings that delight the senses and make for a memorable dining experience, in the air and on the ground.Gategourmet Amsterdam is part of Gategroup, the global leader in airline catering, retail-on-board and hospitality products and services. Gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, it delivers operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents.**Your role**We are currently looking for a Senior Account Manager who will get full responsibility of a key strategic customer. Reporting to the Commercial Director, this role will proactively interface with the customer as per the agreed governance, including reporting on service KPIs, menu development, pricing and operational requirements where applicable.Working with all key internal stakeholders, your role will ensure the delivery of service KPIs, culinary strategy, budget costings and commercial projections are met. The role requires both tactical and operational hands-on mentality and streamlining processes. From a customer perspective, you will be the key person for all aspects of the contract: operationally and strategically and with cross functional departments nationally and internationally.**Additional responsibilities and duties**Overall leadership of the account management function across the business, including but not limited to, customer contract management, budget, financials, and profitability, CPI and SLA’s.* Stakeholder management and influencing:* Working with the customer to deliver change in culinary and operational services* Working closely with the internal stakeholders, Masterdata, Finance, Operations & menu development teams to ensure delivery of the customer scorecard and SLA* Key player in their local Opex AMS team, collaborating on continuous improvement projects* Customer contract renewal: working with the commercial director, taking the lead on pre-assigned tender management processes.* Reporting to the Commercial Director on:* Weekly Customer Status update, i.e., menu changes, price changes, revenue / CM1 outlook (by month) vs budget.* Attend and report against monthly debt management review* Manage customer audits with the respective operations team.* Manage monthly customer performance review meetings. Prepare performance analysis based on data provided by the customer data analyst. To include responses to customer and onboard crew feedback and, where necessary, service recovery plans.* Manage menu presentations, including follow up minutes and actions. Present and agree on all pricing submissions to the customer post internal validation with OP&C, Finance and Commercial Director.* Work with Menu development to ensure they accurately build the Menu Grid. Validate and sign off the Menu Grid with OP&C, ensuring that ongoing changes are updated and captured by the Commercial team and data customer analyst.* Work with the Procurement team to ensure they accurately build the product pricing files and sign off as part of the internal validation process.* Proactively engage Operational unit managers to ensure business change is activated and address known service delivery issues.* Validation of customer invoices against the Gate Gourmet ERP system:* check forecast invoice reports to avoid system and invoicing mistakes* ensure that we are invoicing for all agreed costs and customer billing systems are aligned with GG invoices.* Responds to airline comments or complaints in a timely manner. Manages to a customer-specific set of KPI’s (e.g., delays, complaints, audit results)* Participates in weekly meetings with the team to share best practices and drive for issue management.* Drive continuous improvement and innovation, challenging the status quo for the benefit of the customer and overall business objectives.**Profile*** Excellent verbal and written communication skills in both Dutch and English* Bachelor’s degree in business management, Business Economics, Marketing, or a related field* Minimum of four years’ experience in account and/or operations management, with a strong focus on customer service excellence* Experience within the airline catering industry is a significant advantage* Strong stakeholder management capabilities, with a proven ability to build and sustain long-term client relationships* Demonstrated experience managing large accounts and effectively prioritizing tasks in a fast-paced operational environment* Strong analytical skills, with experience leveraging KPIs and performance metrics to drive continuous improvement* Proactive, hands-on approach combined with excellent problem-solving and decision-making abilities* Experience working in an international and multicultural business environment* Flexibility to work outside standard hours when required to support operational demands**Our offer*** Competitive salary, aligned with your experience and expertise* Short-Term Incentive Plan (STIP) with a bonus potential of up to 10% of annual salary* 8% holiday allowance* 25 vacation days plus 5 additional management days* Attractive pension #J-18808-Ljbffr