(Senior) Loyalty Manager 80–100% page is loaded (Senior) Loyalty Manager 80–100% Apply remote type Field Remote Model locations Zurich (Headquarter) time type Full time posted on Posted 7 Days Ago job requisition id REQ_30035769 At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
We are looking for a passionate and analytical team member to join our Loyalty Program team. This role will play a key part in shaping and enhancing the customer experience across all loyalty touchpoints. You will be responsible for translating strategic goals into seamless, data-driven journeys — ensuring every interaction within our loyalty program is relevant, engaging, and valuable.
YOUR CHALLENGE:
Customer Journey & Requirements Design
Define and document customer journeys across loyalty program touchpoints (onboarding, earning, redeeming, tiering, etc.), ensuring alignment with business goals and customer expectations
Channel Experience Design
Collaborate with digital and offline channel teams (App, Web, Retail, Call Center) to design and deliver consistent, user-friendly loyalty experiences
Data & Reporting Requirements
Work closely with Data and IT teams to identify data needs, define KPIs, and ensure proper tracking and reporting across platforms
Cross-Functional Coordination
Partner with Marketing, Customer Experience, Digital, IT, and Product teams to bring loyalty features to life, from ideation to implementation
Voice of Customer Integration
Gather insights from customer feedback and behaviors to continuously improve the program’s features and usability
Documentation & Testing
Prepare clear functional specifications and contribute to UAT/testing processes to ensure loyalty features perform as intended
YOUR SKILLS:
Experience in Loyalty, CRM, CX, or Digital Product roles
Strong understanding of customer lifecycle and journey mapping
Familiarity with Agile or cross-functional project delivery
Ability to translate business needs into structured requirements
Experience in working with data teams or BI tools is a strong plus
Excellent communication and stakeholder management skills
Fluent in English (German or French is a plus)
At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
#LI-KD1
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Sunrise aims to connect people, champion innovation and accelerate digital life. With roughly 2,600 employees (FTE) from around 80 countries, we’re a unique combination of entrepreneurial spirit and high-profile company. As an employer of choice, we offer equal opportunities to a diverse workforce, boosting engagement and performance through future-oriented ways of working.
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