RRG Suisse SA is a Swiss company, a subsidiary of the Renault Group, active in the automotive distribution sector for the Renault, Nissan, Alpine and Dacia brands. We have more than 330 employees and are present in 4 cantons (Geneva, Vaud, Zurich and Fribourg), with 11 subsidiaries.
To strengthen the after-sales team of our Marly (Fribourg) subsidiary, we are currently looking for a
Automotive After-Sales Service Advisor
Your mission:
You will be responsible for all tasks related to the follow-up of after-sales service customers.
DETAILED MISSION:
1. Commerce
Register and schedule appointments and, if necessary, reserve a replacement vehicle for the customer
Welcome the customer, record their requests and forward their needs to the Workshop Manager
For replacement vehicles, draw up a contract, carry out the vehicle inspection with the customer (at departure and return) and invoice the rental
Promote peripheral services and monitor commercial actions
Submit customer commercial coverage requests to the manufacturer
Ensure strict compliance with the customer commitment on the announced price
Issue the invoice
Explain the work carried out when returning the vehicle
Ensure warranty follow-up
2. Management – organisation
Enforce and monitor the implementation of procedures by the mechanics
Monitor the results of your activity (turnover, productivity, quality) and follow up on corrective actions
Ensure proper supply of parts
Ensure quality control of interventions before customer return
Follow up on ongoing repair orders
Monitor the maintenance and cleanliness of the replacement vehicle fleet
Your profile Successful experience of 2 years in an After-Sales Service Advisor position in a car garage
Excellent command of French, both spoken and written (German is an asset)
Strong commercial skills and a developed sense of customer satisfaction, dynamism, motivation, interpersonal ease, integrity, loyalty and punctuality
Ability to manage stress, comfortable with IT tools as well as administrative tasks
Passion for the automotive sector
Workplace: Marly Desired start date: Immediately or to be agreed
Are you motivated to join our team? We look forward to receiving your complete application (CV, brief motivation letter, work certificates, diplomas obtained), only online, via jobup.
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