Join to apply for the Intraday Coordinator 80-100% role at Sunrise
At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
Are you highly organized and thrive in fast-paced environments? As an Intraday Coordinator, you will oversee real-time call center operations, ensuring service levels and KPIs are met. You’ll proactively monitor performance, manage agent resources, and coordinate with internal stakeholders to keep daily operations running smoothly.
Responsibilities
Real-Time Monitoring & Queue Management
Agent Performance & Skill Management
Stakeholder Liaison & Coordination
Data Analysis & KPI Review
Time & Attendance Tracking
Qualifications
Previous experience in real-time monitoring, workforce management, or call center coordination (preferably in a telecommunications environment) for at least 2 years
Strong analytical skills with the ability to interpret performance data quickly and excellent communication and coordination skills across multiple stakeholders
Proficient in workforce management and real-time monitoring tools and ability to work under pressure and make rapid operational decisions
Understanding of call center metrics (AHT, SL, ASA, shrinkage, occupancy, adherence)
Familiarity with agent skill-based routing and multi-queue environments
Flexible, detail-oriented, proactive and strong organizational and multitasking abilities
Fluent in German and English (international team, peers and stakeholders)
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Telecommunications
Ready to rise to the challenge? Then join the team and actively shape our future!
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