Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.
Cruise/Tour Operations Coordinator 100% (Starting January 2025)
As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.
Responsibilities
* Preparation of all tour related files and documents prior to the operational season.
* Participating in and contributing to trainings and seasonal meetings.
* Preparation of travel documents for both passengers and Cruise/Tour directors.
* To provide specific and detailed information about a given tour to Cruise Directors and Suppliers, such as passenger manifest, special requirements list, rooming list, day by day technical itinerary uniquely tailored to that specific departure
* Emergency handling out of office hours on a rota basis.
* Processing of deviations and alternative programs in case of operational or technical issues.
Experience
* Customer-minded and solution-oriented.
* Passionate about "exceeding expectations" and delivering outstanding customer experiences.
* Clear attention to detail and structured working method.
* Good planning and organizational skills.
* Team player who has experience working in deadline-driven environments.
* English fluency is required, German and other European languages are an advantage.
* Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.
* Valid work and residence permit (at least a B permit).
Travel
* Up to 15% travel is required.
You will find more information about our company on the following website
No agency resumes will be accepted for this position.
Scenic Tours Europe AG, CH-6302 Zug