Organizing and running internal and external training sessionsDrafting / updating training materials and e learning resourcesCoaching committees on using digital toolsAnswering questions on functionality and basic drafting guidelines (highlighting available resources)Following the support process for more complex technical or editorial issuesDevelopment of new resources for new and updated functionalitiesUniversity degree in software engineering, business analysis,IT management or related field.Alternatively, Proci or related change management certifications will considered.Digital publishing or technical support experience an advantageExperience of creating e learning resources and training materials an advantageFamiliarity with common business process systemsFamiliarity with standards development would be an asset but not essentialEnglish fluent or mother tongue. Any other language is an assetFluent in generic IT tools, such as the MS Office suite