Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.
TP in Greece collaborates with the leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and set aside money in real-time.
We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.
As part of the Customer Service team, you will be the frontline representative of the bank for the German-speaking market, providing excellent customer experience. Your role also involves preventing fraud, protecting data, and safeguarding our customers.
What you will do :
* Support customers via phone, chat, and email
* Prevent fraud, protect data, and safeguard customers
* Represent our client professionally
* Track and follow cases to ensure timely resolution
* Maintain high customer satisfaction
* Build and sustain strong relationships with partners, demonstrating empathy
* Work towards targets set by the client and internal goals
What you will bring :
* Fluency in German
* Excellent written and oral communication skills in English
* Strong communication, soft skills, and problem-solving abilities
* Computer proficiency / tech-savviness; experience with CRM tools preferred
* Ability to handle stressful situations with customers
* Experience in customer service or related roles preferred
* Positive attitude, willingness to learn, and reliability
* EU citizenship, EU passport, or valid work permit for Greece
* Willingness to relocate to Athens, Greece, or local residency
What we offer :
* Relocation support including flights, hotel, and house search assistance
* Competitive salary plus two extra salaries annually
* Referral bonuses
* Health benefits and discounts
* Full training from certified instructors
* Opportunities for professional growth
* Company events and social initiatives
* Free online Greek language courses
* Modern office environment with relaxation areas
* Work for a Great Place to Work-Certified company promoting diversity
This is a valuable opportunity to develop your career within a multinational company, gaining experience and skills while representing a global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.
Find out more
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