2nd Level Engineer B2B Tech Support 80-100%
Join us for the 2nd Level Engineer B2B Tech Support 80-100% role at Sunrise.
About the role
As a 2nd Level Engineer B2B Tech Support, you will play a key role in resolving complex technical issues for our business customers. You will work closely with internal teams and partners to ensure high-quality support across our ICT services and network infrastructure.
Your responsibilities:
* Prioritize, troubleshoot, and resolve 2nd level B2B technical issues for enterprise and large customers.
* Lead and coordinate actions to restore customer infrastructures and services, ensuring maximum customer satisfaction.
* Manage incidents, service requests, problems, and changes with stakeholders.
* Communicate professionally with customers, partners, and internal teams.
* Analyze and configure hardware and network infrastructure; oversee backbone maintenance.
* Guide 1st-level support to ensure ticket handling quality and SLA compliance.
* Work in a 24/7 shift model, including on-call duties, nights, weekends, and holidays.
Your skills and qualifications:
* Completed technical apprenticeship or equivalent experience in network technologies and ICT services.
* Minimum 2–3 years of experience in technical customer support, ideally in an ISP or NOC environment.
* Strong knowledge of OSI layers 1–3 (LAN/WAN, VOIP, ICT infrastructure), IP, routing, VPN, and Internet fundamentals.
* High interest in ICT technologies with a proactive approach to learning and development.
* Strong problem-solving skills, ability to work independently under pressure, and resilience.
* Excellent communication and teamwork skills; ability to explain complex topics clearly.
* Willingness to work in a 24/7 shift model; fluent in German (C1) and proficient in English (B2). French and Italian are a plus.
Additional information
Join a dynamic, multinational environment where diversity is part of our DNA. We value every voice and perspective, celebrating differences to achieve great things together. Sunrise has partnered with «Advance – Gender Equality in Business» and has received certifications for equal pay and inclusivity.
Employment details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Hospitals and Health Care, Non-profit Organizations, Government Administration
Apply now and be part of our success story!
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