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Join to apply for the Intake QA Coordinator role at Tort Experts
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About Tort Experts
At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.
About The Role
The Intake QA Coordinator is responsible for ensuring the accuracy, consistency, and quality of the intake process. This role involves reviewing and auditing intake data, re-engaging unresponsive claimants, and supporting quality assurance initiatives across multiple platforms. The ideal candidate has strong attention to details, technical proficiency, and a proactive approach to maintaining intake accuracy and compliance.
What You'll Do
Audit intake cases to ensure accuracy, completeness, and compliance with established criteria.
Review intake calls in Balto and external call center recordings to assess quality and adherence to protocols.
Process and log returned cases from clients with precision and efficiency.
Proactively recontact unresponsive claimants within required service-level agreements (SLAs).
Track and update case viability status in Salesforce and with third-party partners.
Ensure intake workflows align with QA standards and escalate inconsistencies when needed.
Work closely with Intake/QA and Operations to identify trends and suggest process improvements.
Qualifications
Experience in QA processes, including case review and call auditing.
Familiarity with Salesforce/Litify and Five9; experience with Balto, ClickUp, and Retool is a plus.
Attention to detail: Ability to identify errors, inconsistencies, and missing information in intake cases.
Strong verbal and written communication skills for engaging claimants and collaborating with internal teams.
Ability to prioritize and manage multiple responsibilities efficiently.
Proactive problem-solving approach to resolving intake inconsistencies and unresponsive claimants challenges.
Dependability and initiative in workflow execution and addressing quality concerns.
Preferred Qualifications
Experience in legal intake, customer service, or quality assurance roles.
Knowledge of intake processes.
Prior experience working with call centers.
Benefits
Uncapped quarterly profit-sharing bonuses based on company performance.
100% company-paid monthly premiums for Fortune 500 level insurance plans for you and dependents (US based employees): medical (Aetna), dental (Guardian), vision (Guardian).
100% company match on employee contributions to HSA or FSA plans, including a $500 free FSA contribution.
401k plan with full company match up to 6%, no vesting period.
Unlimited paid time off with coverage plans.
Work from home equipment budget (discretionary).
Remote work environment.
Why Join Us?
At Tort Experts, we empower our team with growth opportunities, flexibility, and meaningful impact. If you thrive in fast-paced, client-focused environments and want to contribute to connecting clients with top-tier legal representation, we’d love to hear from you!
Please note emails from no-reply@ats.rippling.com are from our HR/Payroll system, Rippling.
Equal Opportunity Statement
Tort Experts provides equal employment opportunities and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other protected characteristic.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Quality Assurance
Industries: Legal Services
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