IT Supporter / IT Systemtechniker MS Cloud (m/w) 80-100%
Join us to apply for the IT Supporter / IT Systemtechniker MS Cloud (m/w) 80-100% role at TieTalent.
About the role
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are seeking to strengthen the IT team with an IT Supporter / IT Systemtechniker MS Cloud (m/w).
If you're interested, please apply today with your complete and detailed application documents. We look forward to getting to know you!
Please note that incomplete applications cannot be considered.
Responsibilities
* Handle support requests independently from receipt to resolution
* Analyze and resolve issues reported through platform monitoring
* Gather relevant information to clarify problems
* Collaborate and coordinate with internal experts
* Document all work steps in the CRM system
* Support the continuous optimization of support processes
* Maintain the internal support knowledge database and documentation
* Monitor the cloud services used by customers
Profile
* Completed training as an IT specialist (specializing in platform development) or ICT specialist; graduates are welcome
* Team-oriented, independent, solution-focused, with a friendly, service-oriented manner
* High quality awareness and the ability to perform tasks accurately from the start
* Connected thinking and enjoyment in solving challenges independently
* Proficient in German (C2) and good English skills (B1)
* Valid category B driving license
Additional information
* Guaranteed home office of up to 3 days per week
* Future workplace
* Free parking, public transport subsidy, or contribution to commuting costs
* Flexible working hours
* At least 5 weeks of vacation plus 2 additional weeks as workation
* Financial support for further training
* Internal coaching sessions
* Location: Lucerne, Switzerland
Work experience
* Systems Administrator
* Solutions Engineer
Languages
* German
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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