Introduction
dnata Switzerland AG, one of Switzerland's leading Ground Handler is part of the world-renowned Emirates Group along with world's fastest growing airline, Emirates. We are proud to be the service provider for numerous international airlines that rely upon our precision and expertise to facilitate a smooth and stress free transition for their passengers and for the secure and timely management of baggage. dnata Switzerland has over 1'200 employees across its Swiss stations. Thanks to our highly skilled teams, we operate over 40'000 flights a year for more than 50 airlines from all over the world, handle over 7 million passengers and almost 85'000 tons of freight a year. In addition, we welcome our valued guests to our state-of-the-art airport lounges at Geneva and Zürich.
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Your responsibilities
* Lead and develop the Resource Management & Analytics team to deliver excellence in manpower and equipment planning, forecasting, rostering, and scenario modeling.
* Design and implement data-driven workforce strategies that enhance operational efficiency, agility, and resilience, while ensuring optimal manpower mix and cost alignment.
* Oversee RMS system administration and drive continuous improvement through automation, rule writing, and effective change management.
* Manage third-party labor contracts and contribute to strategic workforce planning through targeted analysis and stakeholder collaboration.
* Provide actionable performance insights to senior leadership and drive digital transformation across all resource management processes.
* Foster a culture of innovation, continuous learning, and professional growth while leading initiatives that strengthen long-term operational success.
Your profile
* Extensive experience in business improvement, resource planning, operations analysis, or management consultancy, preferably in airport or airline operations.
* Proven leadership experience and ability to inspire high-performing teams.
* Solid understanding of the ground handling or aviation environment; hands-on experience with planning or RMS tools (e.g. INFORM) is a strong asset.
* Strong analytical, strategic, and conceptual thinking skills with a drive for innovation.
* Excellent communication and negotiation skills; able to translate data into actionable strategies and influence stakeholders at all levels
* High personal integrity, structured working style, and solution-oriented mindset.
* Fluent in English and either German or French.
The position can be based in either Zurich or Geneva, depending on your preference.
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