DESCRIPTION OF DUTIES
Generic duties:
1. Leads the development and articulation of a strategic global communications vision and implementation of a WHO global communications strategy.
2. Advises the Director-General and Senior Leadership on politically sensitive and strategic matters related to the Organization's communication and public relations' strategy in responding on a diverse array of complex global public health matters and emergencies.
3. Provides strategic direction in the design and development of cutting-edge communication policies and strategies, ensuring consistent messaging and brand alignment across Headquarters, Regional and Country Offices.
4. Oversees, monitors and evaluates the impact of communication activities, products, and engagements throughout the organization in order to improve them.
5. Establishing robust mechanisms for impact assessment, performance monitoring, and continuous improvement.
6. Ensure they are strategic, coherent, mutually reinforcing and strengthening the Organization's goals, reputation and impact.
7. Champions the Organization's global visibility and credibility, offering authoritative guidance to senior leadership to position WHO as the preeminent voice in global public health and a model of communication excellence.
8. Directs the strategic development and implementation of the Department's communication policies and strategies across the three levels of the Organization, establishing robust mechanisms for impact assessment, performance monitoring, and continuous improvement.
9. Leads the Organization's global media and crisis communication strategy, proactively identifying communication strategies to manage and/or leverage reputational risks and opportunities to promote WHO visibility and/or protect the Organizations reputation.
10. Ensuring timely, transparent, and effective engagement with global audiences during public health emergencies and high-stakes events.
11. Leads the development of a broader strategy on addressing misinformation and disinformation organization-wide to counteract potential negative influences on WHO's strategic role.
12. Directs and manages the staff and resources of the Department of Communications.
13. Oversees strategic planning, monitoring, and evaluation of the Department's portfolio, establishing global benchmarks and accountability frameworks to drive excellence and innovation in communication practices.
14. Builds and sustains high-level partnerships with global media, Member States, UN agencies, donors, and strategic stakeholders, leveraging these relationships to amplify WHO's voice and advance its global health mandate through a dynamic communications strategy.
15. Supports resource mobilization efforts through targeted communications campaigns; donor engagement, strategies that are designed to support and strengthen WHO's presence and impact at global, regional and country levels, ensuring that newly secured resources are strategically aligned.
16. Performs all other related duties as assigned.
REQUIRED QUALIFICATIONS
Education
Essential: An advanced university degree in communication, journalism, public relations, international relations, public health, business management, social sciences, or a related field.
Desirable:
17. A PhD in one of the above-mentioned fields.
18. Specialization in marketing, business management, international/public relations, or a related field.
19. Focus on journalism or a related area.
Experience
Essential:
20. A minimum of 15 years of professional experience in the management of communications and or public relations programmes, including experience providing senior level communications advice and guidance to Senior Management/Decision makers, managing human and financial resources, as well as experience in the area of developing and establishing communications policies and strategies.
21. Demonstrated experience at the international level.
Desirable: Experience working with or within multilateral organizations or UN agencies.
Skills
22. Strong skills in the area of developing and establishing Communications polices and strategies.
23. Excellent skills and ability to manage diverse teams and financial resources.
24. Strong understanding and skills in communications, public relations including media production and branding.
25. Concrete knowledge and skills in journalism.
26. Ability to engage, build consensus and communicate effectively and diplomatically with Member States, partners and media/news outlets.
27. Commitment to collaborate effectively with other key partners in the Health Subject area.
28. Globally respected level of technical expertise and knowledge in Communications, demonstrating strong creativity and innovation.
29. Proven leadership skills in strategic thinking and managing the planning and coordination of communications/public relations/media programmes.
30. Technical/Scientific Knowledge and skills.
31. Proven ability in leading to lead high-level political negotiations and represent an organization at the global level.
32. Expert in global communications trends and best practices, including the ability to foresee problems and develop organizational responses.
33. Proven success in strategic communications, global advocacy, and resource mobilization.
34. Strong leadership, diplomatic, and interpersonal skills.
35. Deep knowledge of the global health landscape and multilateral systems.
WHO Competencies
36. Teamwork
37. Respecting and promoting individual and cultural differences
38. Communication
39. Ensuring the effective use of resources
40. Driving the Organization to a Successful Future
41. Creating an empowering and motivating environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.