At Johnson & J&N, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow and profoundly impact health for humanity.
Director, Global Customer Solutions – Strategy & Deployment
This role is located in Raritan, NJ; Zug, Switzerland; or Prague, Czech Republic. It may be posted under different requisition numbers for local compliance. Candidates may focus on the specific country or apply to all postings as a single submission.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness.
Overview
We’re looking for a practical, strategic leader who turns big-picture priorities into programs that deliver real impact. In this role you’ll run the PMO and portfolio for Global Customer Solutions, shape executive governance, and lead change so improvements stick — improving customer experience, lowering costs, and helping our commercial teams move faster. This is a hands‑on role that combines strategy, delivery, and people leadership. We encourage applicants from all backgrounds and are committed to inclusive hiring and reasonable accommodations.
Key Responsibilities
* Own end‑to‑end program and portfolio coordination: track progress, remove cross‑program blockers, and implement stage‑gate rigor so initiatives are delivered on time and on budget.
* Design and run executive governance forums: prepare decision packs, scenario analyses, and follow‑through plans to support timely executive decisions.
* Drive long‑range planning and prioritization: translate executive intent into a clear, prioritized multi‑year roadmap aligned across regions and functions.
* Lead communications and change enablement: develop executive communications, commercial/supply chain/customer briefings, and operationalize change plans to drive adoption and minimize disruption.
* Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights.
* Deliver cost‑reduction and operational efficiency programs, including offshoring where applicable, and ensure measurable business outcomes.
* Build and develop talent: recruit, coach, and develop senior managers and embed structures that sustain high performance and succession readiness.
* Capture voice of customer (surveys, NPS, VOC) and translate insights into commercial‑facing narratives and action plans.
Qualifications
Education
Minimum Bachelor's degree and/or equivalent university degree required; advanced degree preferred.
Experience & Skills (Required)
* Minimum ten (10) years of relevant professional work experience.
* Experience in portfolio/program management, commercial operations, transformation.
* People‑management experience.
* Proven PMO experience: portfolio governance, stage‑gate rigor, and benefits realization.
* Strong organizational change skills with a track record of driving adoption across functions and regions.
* Excellent executive‑level communication and decision‑support experience (steerco materials, scenario analysis).
* Strong commercial/supply chain/customer management and prioritization skills across commercial and functional partners.
* Comfortable working with analytics and dashboards (portfolio health, critical metric tracking) and driving data‑informed decisions.
Preferred
* Experience in customer‑facing or commercial organizations; background in healthcare or life sciences is a plus.
* Experience leading offshoring, cost‑reduction, or global operating model changes.
* Familiarity with customer insights programs (NPS, VOC) and turning insights into commercial action.
* Experience working across multiple regions and virtual/global teams, with fluency managing cross‑cultural expectations.
* Experience with analytics tools such as Power BI and Tableau.
Other
* Language requirements: English required.
* May require up to 25% domestic and/or international travel to other sites and locations.
Pay
Anticipated base pay range: $150,000.00 – $258,750.00 (U.S.)
Bay Area range: $172,000.00 – $297,850.00
Benefits
* Vacation – 120 hours per calendar year.
* Sick time – 40 hours per calendar year (48 hours in Colorado, 56 hours in Washington).
* Holiday pay, including floating holidays – 13 days per calendar year.
* Work, personal and family time – up to 40 hours per calendar year.
* Parental leave – 480 hours within one year of birth/adoption/foster care.
* Bereavement leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
* Caregiver leave – 80 hours in a 52‑week rolling period.
* Volunteer leave – 32 hours per calendar year.
* Military spouse time‑off – 80 hours per calendar year.
* Eligibility for company retirement plan (pension) and savings plan (401(k)).
* Eligibility for the long‑term incentive program.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & J&N is committed to providing an interview process that is inclusive of applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers (external applicants) or internal employees contact AskGS to be directed to your accommodation resource.
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