Job Description
Role – Technology Analyst
Technology – Unix, SQL, PL/SQL, Shell Scripting, Autosys, ITIL
Location – Zurich
Business Unit – CIS
Compensation – Competitive (including bonus)
Your role
In the role of Technology Analyst, you will act as a primary developer on applications. You will conduct requirement analysis, define the activities and modules to develop, and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality, and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required
1. Break down the problem into segments and evaluate the available options for solving problems.
2. Build cause-effect linkages based on synthesized information and arrive at an optimal solution keeping in mind multiple stakeholders.
3. Seek to understand customer needs, build credibility by providing relevant inputs, integrate client feedback, and deliver as per commitments.
4. Prioritize individual tasks based on project criticalities, proactively plan based on critical inputs from historical data, analyze work output, and plan for contingencies.
5. Proficient in English language, structure thoughts clearly, listen attentively, question to gain clarity, and confidently share viewpoints.
6. Highlight key ideas, articulate own point of view logically; assess target audience needs and communicate appropriately.
7. Use advanced KM, problem/release management methods to detect and fix problems & plan releases; know portfolio analysis tools.
8. Basic analysis, solution evaluation methods & process mapping tools to identify problems and map processes in simple client scenarios.
9. In-depth analysis, solution evaluation methods & process mapping tools to identify problems and their impact on client business.
Expertise
1. Experience in L2 Application Support role preferably from Finance or Banking Industry.
2. Technically proficient in Unix/Linux, Oracle PLSQL, Shell Scripting, Autosys, Batch Monitoring, Automation Tools.
3. Familiarity with ITIL processes (Certification preferred).
4. Experience in Incident management, Problem Management, Change Management, and Release Management.
5. Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework.
6. Strong communication skills (written & verbal).
Must Have:
* Unix, Oracle, PL/SQL, Shell Scripting, ITIL.
Preferred
* SRE – Site Reliability Engineer.
* Splunk, AppDynamics.
* Azure Cloud, DevOps, Agile.
* Technologies: Java, Informatica etc.
Personal
Besides the professional qualifications of the candidates, we place great importance on various forms of personality profile. These include:
* High analytical skills.
* A high degree of initiative and flexibility.
* High customer orientation.
* High quality awareness.
* Excellent verbal and written communication skills.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Country: Switzerland
State / Region / Province: Switzerland
Work Location: Zurich
Interest Group: Infosys Limited
Skillset: Technology|Architecture|Architecture - ITIL, Technology|Infrastructure-Server Administration|Linux Admin, Technology|Open System|UNIX
Company: ITL Switzerland
Role Designation: 834ATECHAL Technology Analyst
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