Responsibilities Provide expert transactional banking service via telephone and email
Accurately capture and follow client instructions, ensuring ownership and resolution
Identify clients following policy and Customer Due Diligence regulations
Serve as the first contact point for payment transaction or data change inquiries, ensuring proper escalation
Manage service recovery activities, adhering to complaints and escalation procedures
Ensure all client interactions comply with internal / external policies, procedures, and legislation
Develop and follow a personal development plan for continuous performance improvement
Engage in ongoing training to meet business requirements
Qualifications
University qualification
Solid knowledge and understanding of private banking with a proven experience in delivering high-level service to clients
Perfect command of English + French and / or Russian
Strong IT and effective communication skills (written and oral)
Ability to handle large quantities of data in diverse formats and work under pressure
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