Ph3What To Expect /h3 pDo you want to help build a world of amazing abundance? At Tesla that is our Mission. /p pAs a Service Preparation Specialist, you are a key contributor to our Virtual Service Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams. /p pService Preparation Specialists provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools. /p h3We Offer /h3 ul liCareer Development and Continuing Education: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training measures, and further education opportunities (e.g., high-voltage training, management training). /li liCorporate Culture: Immerse yourself in our inspiring corporate culture, where innovation, teamwork, and passion are at the forefront. /li liInnovative Projects and Technologies: You have the chance to work on pioneering projects and technologies that shape the future of the automotive industry and sustainable energy. /li liBenefits and Additional Perks: You can expect a competitive salary and benefits package that includes Tesla stock or a cash award, access to our corporate benefits program, 25 days of vacation, a 13th-month salary, and the option for a company pension plan. /li liDedicated Team and Positive Work Environment: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy. /li /ul h3What You'll Do /h3 ul liPrepare or triage all repair requests as per our standardized process. /li liDirectly engage with customers to gain and document a comprehensive understanding of their concerns. /li liSet clear customer expectations prior to their appointment to deliver an exceptional customer experience. /li liIdentify and action simple remotely resolvable service requests, to provide an effortless customer journey. /li liDevelop an excellent understanding of all Tesla vehicle products. /li liPerform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns. /li liCollaborate with other service teams to provide a great customer experience through the service journey. /li /ul h3What You'll Bring /h3 ul liWillingness to learn new and innovative technologies to further develop in role. /li liExcellent multitasking, organizational, and problem-solving skills. /li liStrong communication skills and ability to build relationships with stakeholders and customers. /li liDigitally savvy and adaptable to new technology. /li liTeam-oriented with a focus on achieving shared goals. /li liProficient in French and English, all written and spoken – German is a plus. /li liValid driving license, ability to work shifts, and eligible to work in Switzerland. /li /ul pIf you are interested please apply and send us your CV in English. /p /p #J-18808-Ljbffr