Responsibilities
* Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
* Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written, verbal, and electronic communication
* Carry your own weight in ticket volume (approximately 25 interactions per day).
* Assist customers with the Bloomerang software.
* Ensure proper software utilization by each customer.
* Conduct new customer implementations and training.
* Develop and deliver training webinars to both customers and internal employees.
* Write and create help documents and videos.
* Assist with general software quality assurance and testing.
* Provide software design and functionality feedback to the Product Development team.
Experience
* Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
* Problem tracking skills to determine trends or patterns to client system problems.
* A background in providing top-notch customer service.
* Superb written and verbal communication.
* The ability to solve problems quickly.
* Keen troubleshooting ability, and general comfort with computers and software technology.
Salary and Perks
Pay range: $18 - $22p/h
* Generous health, vision, and dental insurance options
* Access to HealthiestYou healthcare service
* Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave
* 401k match
* All necessary equipment provided
About Bloomerang
Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.
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