This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Implementation and Technical Account Management in Switzerland.
This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products. You will lead a high‑performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence. This role blends hands‑on technical guidance with strategic decision‑making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams. You will build strong client relationships, influence senior stakeholders, and provide technical direction to optimize customer success. The position requires a proactive, results‑driven leader capable of balancing global strategy with localized execution.
Accountabilities
Lead, hire, and manage cross‑functional technical support and implementation teams across strategic global territories
Define and execute the implementation and technical account management strategy, establishing clear objectives and KPIs for team performance
Engage with senior leadership and clients to provide technical guidance, advocacy, and strategic input on product adoption and integration
Collaborate with product and development teams to customize solutions and optimize client‑specific implementations
Monitor product integration and ramp‑up processes to ensure successful adoption and long‑term customer satisfaction
Provide basic technical troubleshooting and guidance to resolve complex issues, ensuring smooth operation of client systems
Foster a customer‑centric culture, building and maintaining strong relationships with key stakeholders to maximize value realization
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum of 5 years’ experience in technical support, customer success, implementations, or related roles within technology‑focused companies
Strong leadership skills with experience managing cross‑functional, geographically distributed teams
Excellent communication skills to engage effectively with both technical and non‑technical stakeholders
Basic coding skills and solid understanding of software development processes
Proven ability to guide clients strategically, manage risks, and make informed technical and business decisions
Experience working across multiple time zones and with global clients
Fluency in English required; Spanish and Portuguese are considered a plus
Benefits
Flexible, remote‑first work environment with the ability to manage work across multiple time zones
Competitive compensation package reflecting experience and qualifications
Opportunities to lead and develop high‑impact global teams
Professional growth through strategic leadership and cross‑functional collaboration
Exposure to cutting‑edge technology and product development in the online payments ecosystem
Inclusive and collaborative work culture supporting innovation and autonomy
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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