Responsibilities
Assume full responsibility for the efficient operation of the Housekeeping department as outlined.
Handle and assist in department training and orientation of all new hosts and provide regular training to Housekeeping hosts to improve job performance and meet guidelines and standards of service and operation.
Demonstrate to Housekeeping hosts how to perform each task in the job description according to hotel service standards.
Assign rooms to the Room Attendants and support the overall day-to-day efficiency of the Housekeeping operation.
Monitor daily arrivals according to occupancy reports in coordination with the Laundry and Housekeeping management.
Answer all internal and external Housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
Organize the Housekeeping office ensuring files are updated.
Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.
Assist in formulating and establishing plans for all aspects of Housekeeping management and operation.
Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
Supervise and inspect the work of Housekeeping hosts, ensuring a high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas, and assist when necessary.
Ensure Housekeeping office and all storage facilities are kept in good condition and order.
Strictly adhere to LQA standards and guest comments.
Uphold Six Senses guidelines and standards of service and operation; maintain and exceed performance benchmarks.
Qualifications
High school diploma or equivalent and at least 2 years' experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office (Word, Excel, PowerPoint, Outlook). Familiarity with hotel systems including POS, PMS and CRM platforms. Good understanding of scheduling work and knowledge of cleaning procedures, chemicals and surfaces.
Fluent in English and French.
EU passport or valid Swiss work authorization.
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