Description
Define the future service portfolio and strategy and support our customers with their demand for our services
Initiate internal business cases and projects to create new customer services
Plan and perform service training on all levels - in-house or at the customer site
Teamwork with the product managers and support them in their daily business
Participating in sales activities with regards to service tasks
Conduct market awareness of competitor’s services
Dive into the technical details of our high-tech products and create service manuals on all levels as well as illustrated spare parts catalogues
Experience
Product or Project Management experience and high analytical skills
Technical education and professional experience in the following areas are appreciated: Service Technician, Technical Troubleshooter or equivalent
Ideally experienced with service-related software and systems (e.g. Siemens Team Center)
Proactive and self-dependent working style
Above average communication skills
Customer- and service-oriented
Fluent in English and German, French is a plus
Special
We work in agile development teams on challenging research & development projects and have an open and diverse culture.
Company description
Dedicated to providing solutions to raise mission intelligence and mission safety, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems, and sensors for military and civil applications. With 100 years of Swiss tradition and excellence we serve customers in more than 90 countries.
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