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Lead Store Advisor
Location: Zurich
Apply for this roleRetail (store team)Retail (store team)
In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Zurich Flagship Store. This store is our first store in Switzerland and the first ever Flagship store for On in Europe!
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
General:
Continuously embody and communicate On's values and brand philosophy to internal and external customers
Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
Supervise and mentor a team of up to 6 Store Advisors by demonstrating an exceptional customer focused approach within daily work
Manage, implement and monitor daily zoning schedules to enable optimal customer flows
Open and close store following protocol
Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
Provide input and ideas on merchandising and engaging events / community activities for the store
Contribute feedback to store leadership to continuously improve store processes and customer service level
Help maintain the visual standards in the store to deliver a premium experience to our customers
Assist with inventory management, placing new product orders and fill-in orders
Other duties as needed
BoH (Back of House):
Continuously embody and communicate On's values and brand philosophy
Ensure physical inventory is synced with digital inventory system (Enterprise Resource Planning tool) to ensure accurate management of frequent product replenishment, sales tracking and loss prevention program (inventory shrink)
Ensure well-functioning stock room to allow fast scouting of products for customer service on shop floor
Manages sellable and non-sellable merchandise (e.g. Try On shoes) inventory levels
Be main contact person for store leadership and IT / Facility Management functions for operational questions around product flows and healthiness of store systems
Ensure wider store team is trained on BoH processes and standard procedures
Support smaller maintenance and facility management work to keep store to premium standards and ensure operational functionality
Act as system & IT expert to provide first level troubleshooting for store team (e.g. POS), help testing of IT Systems and training store team in use of technology applied in store
Other duties as needed
VM (Visual Merchandising):
Continuously embody and communicate On's values and brand philosophy to internal and external customers
Work closely with our global Visual Merchandising team to execute visual guidelines for product presentation and campaign presentation in our store
Ensure operational delivery of visual merchandising standards in daily store business and train a team of Store Advisors by demonstrating visual merchandising standards and exceptional customer focused approach
Provide on the ground input and ideas on visual merchandising to global Visual Merchandising Lead and Sales Planner for continuous improvement and innovation
Support and mentor our store advisor team by providing exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our products in daily store operations
Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
Contribute feedback to store leadership to continuously improve store processes and customer service level
Other duties as needed
Your story
High School Diploma; Bachelor’s Degree is a strong plus.
3+ year of experience within a retail work environment; +1 year in supervisory role
A background in the Running, Fashion or Sports Industry is preferred but not a must
Strong communication and interpersonal skills
Ability to take initiative, learn quickly, and work both independently and as part of a team
Eye for maintaining outstanding store condition and visual merchandising standards
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to read, write and speak English.
B1 German level minimum is also required.
Other information:
The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).