Job Title: Engagement Director, EMEA
Job Description:
This is an exceptional opportunity to join a fast-growing company as an Engagement Director. The successful candidate will be responsible for driving key account delivery and renewal numbers while ensuring high customer satisfaction.
Key Responsibilities:
* Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
* Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts, and data engineers, aligning on clear targets and objectives to ensure team success
* Leverage and coordinate cross-functional teams, when necessary, to efficiently coordinate complex implementations and product deployments
* Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion
* Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend
* Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details
* Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
* Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy
* Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
* Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts
Requirements:
* 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
* 3+ years in management consulting
* Worked in startup environments
* Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone)
* Delivered complex enterprise deals - hundreds of thousands to millions in ARR per deal
* Expanded customer land deals - hundreds of thousands to millions in ACV
* Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
* Delivered solutions within GxP-compliant areas
* Coached and mentored Engagement, Project, Program, and/or Customer Success Managers who went on to do their best work due to your assistance
Benefits:
* Competitive Salary and equity in a fast-growing company
* Supportive, team-oriented culture of continuous improvement
* Generous paid time off (PTO)
* Flexible working arrangements - Remote work
What We Offer:
We are committed to helping our employees grow professionally and personally. Our team members enjoy a dynamic work environment, competitive compensation, and access to cutting-edge technology.