Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Senior Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organization has the right talent in the right roles at the right time.
Job Description
Key Responsibilities
Workforce Strategy & Planning
* Implement the strategic planning and oversight of Workforce Planning & Operations for the FIFA Women’s World Cup 2027 (FWWC2027)
* Lead the end-to-end workforce planning process for the delivery of FWWC2027 to cover all workforce types at FIFA27 (paid staff, freelancers, tournament-time hires, seconders etc.)
* Collaborate closely with the FIFA Workforce Management team to develop and manage an integrated workforce planning process, ensuring appropriate and optimised resources to deliver the agreed service levels.
* Identify & assist with the development of all workforce types and define entitlements for each category.
* Establish and communicate a centralised headcount plan to serve as the single source of truth for planning and access to data.
* Lead change management processes to support continuity in planning and execution.
* Input into the workforce overall budget, calendar and to the overall workforce strategy.
Workforce Operations & Management
* Deliver and manage the operational plans for all aspects of workforce operations at tournament time, including the design and delivery plan of site operations for workforce.
* Scope all physical operation spaces, overlay, technology and other requirements associated with workforce delivery on site.
* Develop and coordinate business process and scope of requirements for workforce systems to support on site operations at tournament-time.
* Contribute to and deliver the workforce operations role specific and venue specific training.
* Build and manage the schedule for the workforce operations team.
* Collaborate, support and motivate a large team of paid staff and volunteers who will deliver workforce operations on site.
* Collaborate with the wider workforce team on a day-to-day, operational basis.
* Manage logistics and operational requirements at tournament time such as office setup, internal communications, and event-time services (e.g. rewards, certificates, final match celebrations).
* Coordinate with HR and leadership on sensitive personnel matters.
* Provide guidance and support to workforce operations venue managers at tournament-time.
* Draft and communicate policies and procedures to ensure a consistent and positive workforce experience during events.
* Define workforce service levels and contribute to the development of an entitlement’s matrix.
Collaboration & Stakeholder Engagement
* Partner with cross-functional teams (e.g. Accommodation, Travel, Transport) to prioritise workforce needs.
* Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed site requirements for all areas.
* Coordinate with wider workforce, HR and leadership on sensitive personnel matters.
Technology & Innovation
* Provide input into the development and optimisation of Workforce technology tools and platforms.
* Support digital transformation efforts to enhance workforce efficiency and communication.
Your profile
Work Experience
* Minimum of 8 years of work experience, with at least 2 years in a similar role within workforce planning or operations at an international events and/or sports industry.
* Strong knowledge of modern workforce planning systems, tools and practices.
* Experience in leading operational venue teams at large-scale events.
* Expertise in data and decision making governance related to workforce planning in a complex environment.
* Demonstrated ability to project manage, prioritise effectively, and work independently.
* Demonstrated ability to lead team members and influence performance through positive leadership techniques.
* Strong communication skills, both written and verbal.
* Demonstrable adaptability and examples of where you’ve acted as a facilitator and/or negotiator.
* Experience working within a multicultural and or multinational organisation.
Languages
* Fluent in English, both written and spoken.
* Fluent/Advanced Portuguese.
Technology
* Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel).
* Proficiency in using project planning tools such as WeTrack and Monday.com.
* Experience with workforce system implementations advantageous.
About FIFA Women’s World Cup 2027
The FIFA Women’s World Cup™ is the greatest women’s sporting event on the planet, showcasing the best players in the world on the biggest stage. In 2027, history will be made as Brazil welcomes the tournament to South America for the first time ever.
This landmark event will unite the world through an unprecedented celebration of women’s football, inspiring billions of fans across the globe. As we prepare to host teams and supporters from every corner of the world, we’re looking for passionate, talented individuals to be part of history and help deliver an unforgettable tournament.
Join us and play your role in making FIFA Women’s World Cup 2027™ a truly extraordinary experience that celebrates and elevates women’s football.
Tagged as: Brazil, FIFA, Fixed Term, Full Time, women's football
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