Industry: Manufacturing
Number of employees: approx. 10'000
Reference number: 4R88V337
Key Facts: SAP Customer Management, Business Product Owner, SAP S/4HANA Conversion, Stakeholder Management, Change Management, International Environment, in Wollerau/home office.
Main tasks
* Define and own the product vision and roadmap, supporting the transition from CRM 7.0 (on-premise) to SAP S/4HANA Customer Management
* Manage and continuously refine the product backlog, including effective release planning and prioritization
* Collaborate with international stakeholders to gather, evaluate, and prioritize business requirements
* Translate business needs into clear epics, features, and user stories for development teams
* Lead initiatives end-to-end, from initial concept through to successful delivery
* Ensure high standards of data quality, process consistency, and regulatory compliance
* Drive user adoption through structured training, communication, and change management activities
* Promote and enable system adoption across multiple countries and organizational units
Qualifications
* Proven experience as a (Business) Product Owner in a CRM-focused environment, ideally within SAP CRM or SAP S/4HANA Customer Management
* Strong understanding of sales, service, and customer-centric business processes
* Solid experience with agile methodologies such as Scrum or Kanban, as well as tools like Jira, Confluence, Azure DevOps, and common Microsoft Office applications
* Strong stakeholder management capabilities in an international context
* Structured and solution-oriented mindset with the ability to prioritize effectively
* Excellent communication skills with the ability to influence stakeholders at various organizational levels, including senior leadership
* Experience in global rollouts and organizational change management
* Knowledge of data management, business intelligence, or marketing automation is considered an advantage
* Academic background in Business, IT, or a related field
* Fluent in German and English
The salary range will be communicated confidentially.
If you have any questions, please contact us at any time on or We will be happy to help you!
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