Join to apply for the Supervisor Customer Service & Sales role at Hapa AG
Join to apply for the Supervisor Customer Service & Sales role at Hapa AG
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About Hapa
Hapa is a leading organization headquartered in Volketswil, Switzerland.
As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry.
Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and more cost- and waste-efficient.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about Hapa and its comprehensive business landscape, please visit www.hapa.ch.
Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
About the Role
In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:
Area Sales – Strategic Customer Management
Developing and maintaining long-term customer relationships
Close collaboration with our agents and equipment sales teams
Leading contract negotiations with strategic customers
Print Mat Solutions
Ensuring timely delivery of printing mats for flexographic printing
Responsible for processing sales orders for inks, spare components and wear items, repair services
Optimizing order and delivery processes
Maintenance Service Coordination
Planning and organizing maintenance services
Acting as the interface between customers and support
In this role, you report directly to the Head of Customer Service. You need to be willing to travel up to 20% of your working time.
What You Need to Be Successful
Successfully completed master’s degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
Several years of professional experience in sales or customer service, ideally in an international industrial context
Experience in negotiating contracts with customers
At least 5 years of leadership experience, ideally with responsibility for various functional areas
Strong communication and leadership skills
Structured, solution-oriented approach and a high level of customer focus
Strong affinity for data analysis and working with KPIs
Initial experience with or a strong interest in the use of artificial intelligence for process optimization
Must be fluent in written and spoken German and English, any other languages considered a plus!
Our Offer
An exciting leadership position with a high degree of creative freedom
Collaboration within a motivated, international team
Attractive compensation and flexible working conditions
Opportunities for personal and professional development
Join the team!
This is a permanent, full-time position, working on-site at our office in Volketswil.
We are looking forward to receiving your application.
If you have any questions, feel free to reach out to Siri Taripanah at siri.taripanah@flexlink.com.
Kindly note that we do not accept applications via mail. Please use the link to apply via our career site.
External agencies are kindly requested not to contact the company regarding this position.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Customer Service, Sales, and Engineering
Industries Industrial Automation, Machinery Manufacturing, and Automation Machinery Manufacturing
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