* Contribute to reliable daily IT operations in a fast-growing organization. * Gain hands-on experience with modern Microsoft 365 and endpoint management tools About Our Client Our client is an innovative medical technology company improving patient outcomes through advanced digital solutions. They operate in a regulated environment with high standards for quality, reliability, and user support. Job Description * Deliver L1/L2 technical support for laptops, accounts, and Microsoft 365 tools. * Troubleshoot hardware and software issues onsite and ensure timely ticket resolution. * Configure, prepare, and deploy Windows and macOS devices for new hires. * Support onboarding and offboarding, including account setup and equipment allocation. * Execute basic network troubleshooting and escalate issues when required. * Maintain and update endpoint devices via Intune, ensuring compliance and security. * Monitor and address Level 1 security incidents. * Manage IT inventory including laptops, peripherals, and accessories. * Perform routine user access updates and permission changes. * Communicate resolutions clearly and maintain a user-focused service approach. * Contribute to simple documentation, FAQs, and process improvement initiatives. * Assist with small IT projects and ad hoc tasks as operational needs arise. The Successful Applicant * 1-2 years of experience in IT support, helpdesk, or similar role. * Good understanding of Windows and macOS environments. * Knowledge of Microsoft 365, Entra ID, and basic Intune endpoint configuration. * Ability to troubleshoot common hardware and software issues. * Comfortable working fully onsite and interacting daily with end users. * Strong communication skills in both English and French. * Organized, detail-oriented, and reliable in executing repetitive or basic tasks. * Proactive, service-oriented, and able to work independently when needed. * Familiarity with basic networking concepts. * Positive attitude, willingness to learn, and adaptability to changing priorities. What's on Offer * Full onsite role offering strong exposure to IT operations in a regulated environment. * Opportunity to develop hands-on experience with modern Microsoft 365 and endpoint tools. * A 6-month mission starting ASAP with a clear operational impact. Quote job ref JN-012026-6935510 Job Function Information Technology Specialisation IT Support Industry Technology & Telecoms Location Lausanne Contract Type Interim Job Reference JN-012026-6935510