Client Products / Services Training Specialist 60 - 100% (f/m/d)
We are seeking a Technical Trainer to join our team in Zurich. This role offers the opportunity to develop and deliver training programs and materials on our client’s products and services for all levels of organizational staff. You will be part of a global team that values diversity and collaboration, driving innovation and excellence. As a Technical Trainer for Gas Insulated Switchgears, you will be responsible for training and certification of our global network of field service engineers. Additionally, you will provide tailored training to external customers worldwide. Being part of the global Gas Insulated Switchgear competence center in Rüti and Oerlikon, Switzerland, you will support the global network in technical aspects as a subject matter expert.
How you'll make an impact
Providing technical trainings for our global field service engineers as well as for our customers
Manage the entire training project lifecycle, including envisioning (Vision/Scope), planning (Project Plan and Functional Specs), developing (Instructional Design), stabilizing (BETA/Train the Trainer), and deploying (coordination of people, staffing, and other resources & communication)
Develop training documentation and use a variety of training mediums such as classes, workshops, Computer Based Training (CBT), and online help
Measure training return on investment (ROI) and pilot-test new training techniques, tools, and processes to increase training effectiveness
Apply practical knowledge of the job area typically obtained through advanced education and work experience
Work independently with general supervision, addressing difficult but typically not complex problems
Influence others within the job area through explanation of facts, policies, and practices
Your Background
Strong experience in the field as field service engineer or supervisor
Strong understanding of Gas Insulated Switchgears or similar technical products
Experience in developing and delivering technical training programs
Excellent communication and presentation skills
Ability to work independently and manage multiple projects simultaneously
Proficiency in using various training mediums and tools
Fluency in both English and German is required
Availability to travel abroad for Customer Site Trainings (Approx. 10% International travel)
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Job type Full time
Experience Experienced
Job function Customer Service & Contact Center Operations
Contract Regular
Publication date 2025-10-29
Reference number R0109739
About Hitachi Energy
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
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