IT Support Role
We are seeking a highly skilled and motivated IT Support Engineer to join our team. As an IT Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and services.
Key Responsibilities
1. End-User Support & Microsoft 365:
* Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
* Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes
* Manage and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint
* Ensure device compliance, patching, and security via Microsoft Endpoint Manager
* Automate user lifecycle and improve support processes around onboarding/offboarding
2. Server & Infrastructure Management:
* Administer Windows Server environments, including Active Directory, Group Policy, DNS, DHCP
* Perform server patching, monitoring, and backup operations
* Support virtualization platforms and basic storage/network integrations as needed
3. Networking & Security:
* Configure and support network equipment including managed switches, VLANs, and basic routing
* Maintain and support perimeter security using Sophos XG/UTM firewalls (policies, VPNs, remote access)
* Monitor and respond to security alerts and incidents, and support implementation of endpoint protection policies
4. Operations & Continuous Improvement:
* Maintain documentation, runbooks, and knowledge base articles
* Contribute to IT projects, including migrations, upgrades, and rollouts
* Proactively identify recurring issues and propose scalable solutions