A financial services firm in Switzerland is seeking an Associate Director for its Customer Care department. The successful candidate will oversee inbound teams, manage operations, and support team development. Responsibilities include leading recruitment, ensuring operational efficiency, and serving as a point of contact for escalated issues. Ideal candidates bring a minimum of 3 years in a customer service role with experience in leadership. This full-time position requires excellent communication and problem-solving skills and is not remote. #J-18808-Ljbffr