At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
In addition to the Assistant Relationship Manager (ARM) Private Banking role profile, the Account Manager Private Banking (AM PB) takes ownership of the account administration, documentation formalities and tasks in daily operations and projects impacting the account administration. In contrast to the Relationship Manager (RM), the AM PB does not have an own client book. The AM PB reaches out to clients where appropriate in close collaboration with the RM. He/she demonstrates excellent professional, personal as well as social skills when liaising with clients and the RM. The AM PB ensures the operational client account management and interacts with internal as well as external stakeholders independently, provides clients with relevant in- formation and supports the RM in implementing customized solutions. Furthermore, the AM PB acts as role model in bringing the best service quality to clients, RMs and Team Heads (THs) in a fast, professional and friendly manner, always living the Julius Baer values (Care, Passion, and Excellence) and thus, helping the team to manage and grow its current client base. He/she channels client feedback to the relevant individuals and departments within the Bank to foster continuous improvement and fast adaptation of processes. The AM PB shows professional commitment to ensuring excellent administration of the account, to clients as well as to the Bank and is willing to go the extra mile.
YOUR CHALLENGE
Client Administration & Management
1. Ensures that accurate and high-quality client relationship documentation formalities are met and maintained to a high standard at all times including client identification documentation (CDB), account opening forms and other relevant legal forms
2. Actively ensures that operational account management is undertaken professionally, with all tasks/system alerts cleared directly where possible or via RM if investment-related advice is needed
3. Where appropriate is part of client meetings and even leads parts of the meeting (e.g. documentation formalities, compliance, other requests of the client) if case allows
4. Actively maintains client key data in liaison with the RM to ensure CRM and other data sets are correct for good maintenance of the relationship
5. Interacts with clients in an independent and professional manner in all aspects of account management
6. Proactively takes the lead in supporting the RMs/TH in client relationship and all related tasks (systems, applications, processes, documents etc.), with high-quality, precision and timely responsiveness
7. Ensures operational coverage and client interaction (not advice) within the team during absences.
8. Compiles presentations, independently drafts investment proposals and supports in marketing activities
9. Creates and provides clients with customized information, reports and statistics, etc.
10. Manages the RM/TH’s calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/THs on his/her own
Business Management
11. Manages the internal projects which impact the account relationships of an RM, directly solving the administrative issues that arise and ensuring that all relevant systems are maintained and updated and all documentation collected as necessary
12. Collects and shares relevant information, ideas, findings and researchwith colleagues to improve pro- cesses and to increase productivity and quality
13. Organises himself/herself in an efficient and compliant manner and ensures timely and appropriate information of the superior
14. Conducts reviews, plans ahead and documents his/her own work at all times
15. Provides professional input proposals for improvements based on experience, incident occurrence or observation
16. Manages the expense claim process for RMs/TH proactively.
Risk Management & Controls
17. Actively helps managing risk (support first line of defence), i.e. in client documentation, by raising concerns, following up on issues independently and by escalating when in doubt
18. Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs and TH
19. Ensures timely clearance of pending items and escalated deficiencies
20. Ensures appropriate ethical and compliant behaviour in his/her area of responsibility
21. Ensures correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tools (e.g. CRM, DiAS)
YOUR PROFILE
Personal & Social Skills
22. Excellent situational adaptability (able to work with RMs and clients from diverse backgrounds)
23. Friendly, trustworthy and discreet personality with a high level of risk awareness
24. Proactive and independent work approach
25. Positive “can do” attitude and approaches challenges with an open mind
26. Takes on extra responsibilities at own initiative
27. Highly service oriented and passionate about client servicing
28. Exceptional communication skills and always communicates in a friendly, competent and professional manner
29. Aims for excellence by finding ways to do things smarter, faster, better and is also not afraid to question a status quo
30. Systematic, precise and diligent working style and the ability to perform exceedingly well under pressure
31. Team player
32. High personal integrity and ethical behaviour
33. Is a go-to person by e.g. helping colleagues, training other assistants, participating in the “Buddy Programme”
Professional Skills
34. Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness
35. Profound understanding of relevant products, services as well as tools in Private Banking
36. Advanced knowledge of global financial markets and current developments in the industry
Education & Experience
37. Either at least 5 years of experience as ARM or 3 years of experience as ARM and job related higher degree (e.g. Bachelor, CFA/AZEK/CAIA), without counting the apprenticeship period
38. Excellent language skills in German and English (verbal and written) according to specific market requirements
39. Proven track record in servicing banking clients with complex needs (on boarding of new clients, maintaining and extending current relationships)
40. Successful completion of the internal AM PB training programme
We are looking forward to receiving your full job application through our online application tool.