Job Description Summary
The Gas Turbine Product Service Lead Engineer will provide technical guidance and support of Gas Turbine customers. In this role you will be responsible for customer technical issue resolution for Gas Turbine component including combustion components and operability ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to GE and our customers.
Job Description
Roles and responsibilities:
Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE heavy duty frame sizes
Lead complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goals
Lead external communication with customers including the development and introduction of TIL and ETC documentation
Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews
Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed
Ensure operational rigor and support to the team on the cases they handle
Work with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staff
Develop awareness of global fleet issues and how they might impact regional customers
Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings
Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts
Required Qualifications - Bachelor’s Degree i